Support

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Support

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Vi supportar Visual Retailing mjukvaror och StyleShoots Produktfotosystem

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Vår support är gränslös via telefon för att komma till rätta med problem och hur man skapar saker i Mockshop.

Normalt skapar vi dock inte saker som inredningar, presentationer eller 3D-miljöer inom supporten men vi gör undantag.

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Mockshop använder OpenGL och är tekniskt likt  vissa spel som MineCraft med snabb grafisk rörlighet. Därför är ett grafikkort med OpenGL-accelerator nödvändigt men behöver inte vara nytt. Även lite äldre datorer som har nVidiakort hanterar Mockshop utmärkt. Dock klarar inte ens nya datorer med enbart HD-grafik att visualiser Mockshop utan problem.

Rätt typ av grafikkort är ett nVidia kort och det kommer bespara användaren en massa besvär och ger bästa möjliga resultat. Ett bra 3D-grafikkort gör alla butiksvisualiseringar i Mockshop oerhört mycket snabbare och förbättrar den visuella kvalitet och hastihgheten dramatiskt.

Visual Retailing och Kom rekommenderar följande endast nVidia GeForce eller möjligtvis ATI Radeon HD xxxx

nVidia och ATI tillverkar grafikkretsar som används av många grafikkortstillverkare (Asus, MSI, Gigabyte, Club 3D, Sapphire, LeadTek etc.). Grafikkort som är baserade på ATI eller nVidias kretsar kan säljas under många olika namn.

Det viktiga är att kortet ska vara baserat på det rekommenderade kortet från nVidia eller ATI.

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För kunder med underhållsavtal supportar vi både handhavande, frågor om bilder och export samt initierar supporten från StyleShoots tekniker

Se till att er StyleShoots maskin är kopplad till internet med internetkabel så kan vi lösa alla problem som uppkommer

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